The cafe's redesign brought a fresher space with varied seating and a strong pastry lineup at fair prices, earning praise for its work-friendly vibe. But staff behaviour is a weak point: one barista reportedly showed customers different levels of attention based on their appearance, while another was caught handling food preparation and his nose with the same unwashed hands, and a recent visitor was left hanging mid-order when the server switched to her phone without explanation.
Recent shift: Recent reviews (past 2 months) show staff service concerns resurfacing after a period of positive feedback on the modern redesign, suggesting possible staff turnover or training drift.
Reviewers consistently return for the tarts and mochi, which they describe as delicious with creative flavor combinations. Staff like Ms Shaa earn specific praise for helpfulness, and the smell and visual appeal draw people in repeatedly.
Most customers praise the coffee balance and barista warmth, naming staff like Fatihah, Aida, and Syamimi repeatedly. Drinks hold up across repeat visits, and the setting feels calm enough to linger. A handful report disappointing shots and clarity issues around closing-time policies, suggesting execution can slip when demand peaks or staffing shifts. Specialty coffee beans score 91 points per Coffee Review, and prices sit just above standard cafe fare. The outlet draws loyal regulars who cite brown sugar lattes and medium-dark roasts as standouts. Halal certification appeals to the local customer base.
Ticco's desserts, especially the Swiss rolls, earn consistent praise for soft texture and thoughtful flavor balance. The space itself is polished and calm, drawing people who value aesthetics and a place to linger. However, pricing frustrates reviewers relative to portion, and service quality swings widely: some staff are warm and engaged, others distracted or dismissive. The coffee, despite using exclusive El Salvador beans, receives mixed reviews for taste and temperature.
Last updated 2026-07-04